The Shopback Story – Talent JDI

Shopback Success Story
The Shopback Story: Empowering Growth with Talent JDI

ShopBack, the leading rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. ShopBack provides its over 20 million users with a one-stop rewards platform to earn cashback while delivering performance-based marketing to merchants.

First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan, Australia, Vietnam, and Korea.

ShopBack partners with leading e-commerce merchants to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m of cashback has been awarded to ShopBack users.

  • Building Up ShopBack’s Vietnam Tech Hub With Talent JDI
  • Building Up ShopBack’s Vietnam Tech Hub With Talent JDI

To maintain their position as the #1 cashback platform across the Asia Pacific, ShopBack ensures that they are delivering an unparalleled user experience by providing a near-instant order response and top-notch products.

This adds significant pressure to ShopBack’s Product Engineering team as they are constantly facing long roadmaps of software development projects. In other words, team expansion is a must for ShopBack to further their capabilities in optimizing the core platform system.

ShopBack made the decision to set up Tech Hubs in Vietnam and Taiwan in order to tap on local talent to support their Product Engineering team. These countries are also strategic to ShopBack as both are markets they operate in and have plans to scale further.

ShopBack felt that they could benefit from engaging an experienced service provider who has the required human resource connection and network in Vietnam to quickly set up their Tech Hub in Ho Chi Minh city and tap into the country’s tech talent pool to further their product development capabilities.

In short, the company wanted a trustworthy party experienced in both Singapore and Vietnam markets, which they found in Talent JDI. Being around the startup and SME landscape, Talent JDI has a reputation for being quick and responsive in helping firms set up offshoring in Vietnam.

Following the initial meeting, an ambitious plan with long-term goals was envisioned. Talent JDI provided recruiting support to ShopBack to build up their Tech Hub, and also gave consultation on HR policies and legal documents to keep the transition in favor of the firm’s momentum of development. Additionally, the payroll for the offshore team in Vietnam was also managed by Talent JDI so ShopBack could focus on their
core business.

“Talent JDI’s commitment resonates with our core value of long-term partnerships”

ShopBack was impressed with Tech JDI’s professionalism and supportiveness in helping them to overcome their offshore challenges, even offering detailed consultation to any requests or questions.

  • Success With Excellent Results
  • Success With Excellent Results

With a core team that is highly skilled and equipped with local knowledge, ShopBack was able to launch in Vietnam successfully.

From an efficiency and effectiveness standpoint, the company saved a significant amount of cost by using Talent JDI services for offshoring to Vietnam. More importantly, ShopBack received guidance from Talent JDI,
and was able to save time and avoid costly mistakes.

Since setting up its operations in Vietnam nearly a year ago, Talent JDI has transited the headcount to ShopBack Vietnam. With the transition done, the company is able to independently scale its Vietnam business to greater heights.

From time to time, Talent JDI still provides local expertise as needed by ShopBack’s Vietnam team.

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